The website operating at www.desert.pl is run by Agata Orowiecka-Khidouma, within the framework of business activity under the company name DESERT STORIES AGATA OROWIECKA-KHIDOUMA, registered in the Central Registration and Information on Economic Activity of the Republic of Poland maintained by the minister competent for economic affairs, with its registered office at: ul. Brzozowa 12, 07-202 Kamieńczyk, VAT ID (NIP): 5222608213, REGON: 542272078, and registered in the register of tourism organizers under registration number: 42903 and entry number: 2970, by the Marshal of the Masovian Voivodeship, hereinafter referred to as the “Organizer.”

The Organizer has designated an electronic contact point intended for direct communication with the authorities of the Member States, the Commission, and the Digital Services Council: [email protected]. The same contact point may be used by any Participant for direct and prompt communication with the Organizer. The Organizer may also be contacted in writing, at its address: ul. Brzozowa 12, 07-202 Kamieńczyk, via its social media channels (Facebook, Instagram), via the contact form available on its website, and at the telephone numbers: +48 789086459 or +212 645020842 (charged as a standard telephone call, in accordance with the tariff package of the service provider used by the Participant). Communication may be conducted in Polish or English.

 

§ 1 GENERAL PROVISIONS

 

1. The following definitions shall apply for the terms used:

a) TERMS AND CONDITIONS – these terms and conditions,
b) ENTREPRENEUR WITH CONSUMER RIGHTS – a natural person having the status of an entrepreneur, registered in the CEIDG register, making a purchase of a trip and entering into the Agreement within the scope of their business activity, but not in connection with the professional nature of that activity. This status applies exclusively to clients domiciled in Poland,
c) CONSUMER – a Participant who is a natural person using the Service for purposes not directly related to their business or professional activity,
d) SERVICE – the online service available at www.desert.pl, through which the Participant may purchase a trip and enter into the Agreement,
e) TOURIST EVENT – at least two tourist services covered by a common program and price, lasting more than one day, which meet the following conditions:
i) they have been combined by a single tourism entrepreneur into a complete tourist package,
ii) regardless of separate agreements with suppliers of individual tourist services, these services are:

I. purchased at a single point of sale and selected before the Participant agreed to make payment, or
II. offered or sold at a price covering all services or at a total price, or where the Participant is charged one of these prices, or
III. advertised or sold using the term “tourist event” or a similar term, or
IV. combined after entering into an agreement under which the Participant was entitled to choose from various types of tourist services, or
V. purchased from separate tourism entrepreneurs via linked online booking processes, during which the tourism entrepreneur with whom the first agreement was concluded transfers to another tourism entrepreneur or entrepreneurs: the traveler’s name and surname, email address, and payment details, and the agreement with this other tourism entrepreneur or entrepreneurs is concluded no later than 24 hours after confirmation of the reservation of the first tourist service,

f) PARTICIPANT – an adult natural person with full legal capacity, a legal entity, or a group of persons who has entered into the Agreement with the Organizer. The Participant may also enter into the agreement with the Seller on behalf of third parties, after first obtaining their consent or power of attorney,
g) AGREEMENT – an agreement for participation in a Tourist Event, concluded between the Organizer of the Tourist Event and the person (or group of persons) expressing consent to participate in a specified Tourist Event. The Organizer of the Tourist Event undertakes to provide specified tourist services, such as transport, accommodation, meals, sightseeing, etc., in accordance with the terms specified in the Agreement.

1. The Organizer’s activity within the Service consists of enabling the Participant to purchase a trip to the Kingdom of Morocco, according to parameters set by the Participant and at the time indicated by them, together with additional tourist services selected by the Participant, and to enter into an Agreement in this respect. Use of this service is possible after the Participant registers and logs in to the Service, or through a correctly completed Agreement form without the need to log in. The Service allows free browsing of the list of available tourist services on the product pages.
2. The sale of trips and conclusion of the Agreement is carried out via the Internet between the Participant and the Organizer.
3. Every Participant purchasing a trip and entering into an Agreement through the Service is obliged to familiarize themselves with the content of these Terms and Conditions.
4. To facilitate communication for potential and current Participants, in case of questions it is recommended to first use the relevant informational sections.
5. The Organizer is responsible for ensuring performance of the Agreement in a timely manner, at the price and standard consistent with the offer reflected in the Service and in accordance with the Agreement concluded with the Participant.
6. A Participant entering into an Agreement with the Organizer is obliged to verify each time the consistency of the content of the documents sent with the content of the Agreement and to immediately inform the Organizer of any detected discrepancies or errors.

 

§ 2 TECHNICAL CONDITIONS FOR CONCLUDING AGREEMENTS

1. Technical requirements necessary to use the Service:a) connection to the Internet,
   b) properly configured browser:* Samsung Internet version 10 or higher with JavaScript and Cookies enabled, or
   * Microsoft Edge version 17 or higher with ActiveX, JavaScript, and Cookies enabled, or
   * Mozilla Firefox version 70 or higher with JavaScript applets and Cookies enabled, or
   * Opera version 60 or higher with Java applets, JavaScript, and Cookies enabled, or
   * Google Chrome version 70 or higher with JavaScript applets and Cookies enabled, or
   * iOS Safari version 12 or higher with JavaScript and Cookies enabled,c) an active, valid, and properly configured email account,
   d) a monitor with a resolution of at least 360×640 px for phones, 768×1024 px for tablets, and 1366×768 px for computers.

1. In the event that the Participant uses hardware or software that does not meet the technical requirements specified above, the Organizer does not guarantee the correct functioning of the Service and reserves the right to state that this may negatively affect the quality and course of the trip purchase procedure and the conclusion of the Agreement.
2. The Organizer ensures that all reviews presented in the Service originate solely from Participants who have purchased a trip and entered into an Agreement with the Organizer. For this purpose, the Organizer restricts access to the review submission form only to Participants who have received a special link via the email confirming the trip purchase and Agreement, allowing access to the review submission form.
3. The Service does not make use of automated decision-making in its operations. However, the Organizer may use profiling for direct marketing purposes, but any decisions made based on such profiling do not concern the conclusion or refusal to conclude an agreement, or the possibility of using electronic services.
4. The Organizer shall make every effort to ensure that the Service operates continuously without any disruptions. The Organizer shall make every effort to promptly remove any potential Service malfunctions and is entitled to implement occasional maintenance breaks.

§3 CONTENT SECURITY

1. Participants are prohibited from providing content that is unlawful or otherwise inconsistent with these Terms and Conditions in any form. Such content includes, in particular, content that:a) is inconsistent with the subject matter of the Service — statements should be related to content appearing within the Service;
   b) concerns technical issues related to the functioning of the Service — technical issues should be reported electronically by Participants to the Service’s email address;
   c) contains links leading to other websites or files;
   d) serves to conduct prohibited advertising, promotional, or marketing activities, in particular by posting advertisements, selling, or promoting products, services, projects, or collections;
   e) serves to conduct activities prohibited by law, e.g., attempts at fraud or extortion of funds from other Participants;
   f) incites violence against any living beings, including animals, or praises such violence;
   g) promotes any fascist or other totalitarian state system;
   h) incites hatred or dangerous behavior, or praises such behavior;
   i) defames, insults, or in any way violates the rights of third parties;
   j) contains vulgar or otherwise offensive content;
   k) violates applicable law or good customs in any other manner.

1. In the event of violation of the above guidelines, the Organizer reserves the right to moderate and remove such content without informing the poster. Posting content indicated above in the Service may result in consequences provided for in these Terms and Conditions, including the removal of the account from the Service or preventing purchases within it.
2. A Participant who considers certain content on the Service to be illegal or inconsistent with these Terms and Conditions may submit a report to the Organizer concerning it. Such a report must be submitted electronically and should include identification of the specific content, arguments for its removal, and information about the reporting person allowing their identification. Anonymous reports will not be considered.
3. Reports will be reviewed within 14 days of receipt. The reporting party will receive confirmation of the submission. The Organizer will notify the Participant of the decision electronically or in writing.
4. The Organizer’s decision may consist of removing the content or leaving it on the Service.
5. Parties may appeal the Organizer’s decision within 14 days of receiving the justification for its removal. The decision regarding the appeal is final.

§ 4 TRIP OFFERS

1. Tourist packages posted on the Organizer’s website or social media constitute an invitation to enter into an Agreement within the meaning of Article 71 of the Civil Code.
2. The Agreement may be concluded only with persons of full age and possessing full legal capacity.
3. Any wishes or requests of the Participant not included in the Agreement must be confirmed by the Organizer. Such confirmation shall be in written or electronic form. In the absence of such confirmation, the Organizer reserves the right to refuse to fulfill additional requests or wishes of the Participant, provided that this does not concern the proper performance of the Agreement.
4. To secure potential claims, the Organizer declares that it regularly pays the required contributions to the Tourist Guarantee Fund (TFG), in accordance with the provisions of Article 7(2) of the Tourism Act. The procedure for claiming funds from the TFG is specified in Chapter 2 of the Tourism Act.
5. The Organizer ensures that every Participant bound by an agreement to participate in a tourist event is subject to a contribution to the **Tourist Assistance Fund (TFP)**. The purpose is to secure clients through the possibility of refunding payments for tourist events that have not been or will not be realized due to unavoidable and extraordinary circumstances, announced or occurring in Poland or at the location of the event, in accordance with Article 4(15) of the Tourism Act.
6. The Organizer holds an insurance guarantee in connection with activities carried out by tourism organizers or entrepreneurs facilitating the purchase of related tourist services. Policy number: M 530548, document dated 31-07-2025. Insurer: Signal Iduna. Policy amount: PLN 384,012.00 (EUR 90,000.00).
7. Participants in tourist events organized by the Organizer are covered by an insurance policy under the insurance company indicated above. The basic insurance variant covers medical treatment and repatriation costs, rescue costs, and accident insurance (NNW). The basic insurance variant does not cover, among others, consequences of chronic illnesses, epidemics, amateur sports practice, or incidents occurring under the influence of alcohol.
8. If the number of places for a given Tourist Event is limited, this fact will be indicated in the description of the Tourist Event and confirmed by the Organizer each time before signing the Agreement with the Participant.
9. The Organizer has the right to change the conditions of performing the Agreement concluded with the Participant, in particular regarding price changes (tickets, hotels, transport) or dates of the Tourist Event. In such a case, the Organizer shall immediately inform the Participant of the changes, with the Participant having the right to withdraw from the Agreement (up to the start of the Tourist Event).
10. The Organizer reserves the right to determine the minimum number of Participants required to perform the travel service for a given Tourist Event. Information on the minimum number of participants will be available on the Organizer’s social media profile. If a sufficient number of Participants is not reached, the Organizer shall refund the payments to the Participants or allow them to register for the next available travel date, according to their choice.

     

§ 5 RIGHTS AND OBLIGATIONS OF THE PARTICIPANT

1. The Participant is obliged to comply with all applicable laws. This applies to national law as well as local regulations in force at the location where the Tourist Event takes place. The Organizer shall not be liable for violations of law by the Participant.
2. The Participant is obliged to observe and comply with all instructions and recommendations of the Organizer.
3. All necessary fees at the location of the Tourist Event must be paid by the Participant. The Participant shall be informed in advance by the Organizer of any additional fees prior to the commencement of the Tourist Event.
4. After the start of the Tourist Event, the Participant is obliged to physically possess all necessary documents indicated by the Organizer. The Organizer shall not be liable for any complications or problems resulting from the Participant’s failure to possess the required documents.
5. The Participant has the right to a refund of incurred costs if they did not participate in the Tourist Event in whole or in part, due to reasons beyond their control or the Organizer’s control. The refund will be reduced by the costs of purchasing services from business partners by the Organizer.
6. In a situation where the Organizer, due to reasons beyond its control, is unable to properly perform the services specified in the Agreement, it undertakes to provide an identical service, or if that is impossible, a service most similar, after prior consultation with the Participant regarding the form, terms, and date of performance of the replacement Service. The Organizer ensures that the replacement Service will have a value similar to the originally purchased Service, and if that is not possible, the Participant shall have the right to an appropriate price reduction.
7. The Participant has the right to enter into an Agreement with the Organizer of the Tourist Event on behalf of third parties. In such a case, they undertake to represent and promptly inform the other members of the group, inter alia, regarding the terms of the Agreement and essential information contained therein, provided by the Organizer, such as:a) All basic information concerning the Agreement and purchased services,
   b) The possibility for the Participant to terminate the Agreement with the Organizer at any time before the start of the Tourist Event without giving any reason,
   c) Information concerning the necessity to possess required documents such as ID card, passport, visa, vaccination certificates, or concerning specific rights or customs applicable at the location.

1. The Participant and the persons on whose behalf they enter into the Agreement with the Organizer are obliged to comply with these Terms and Conditions.
2. A Participant entering into an Agreement with the Organizer on behalf of third parties is obliged to verify and confirm their personal data. They are also obliged to inform the Organizer of any changes regarding this data. All these actions must take place before concluding the Agreement with the Organizer in electronic form (email, Organizer’s social media messengers).
3. A Participant entering into an Agreement on behalf of third parties undertakes to represent and transmit all information and notifications from the Organizer to these persons on an ongoing basis.
4. Absence of the Participant at the Tourist Event without formal notification of withdrawal does not release them from the obligation to pay 100% of the participation fee and does not entitle them to a refund of any amounts paid.
5. A Participant entering into an Agreement with the Organizer and paying for the Tourist Event on their own behalf may designate another person in their place only after prior notification to the Organizer at least 7 days before the start of the Tourist Event.
6. The Participant must possess travel documents and a valid identity document throughout the Tourist Event, keeping them in electronic form on a portable device, or as a physical document, or as a printout. The Organizer shall not be liable for the absence of these documents.
7. The Participant undertakes to comply with sanitary rules in force during the Tourist Event, including decisions of state authorities related to the Participant’s health, such as quarantine, examinations, or treatment.
8. The Participant declares that they have no contraindications and that their health condition allows them to participate in the Tourist Event. If the Participant’s health condition prevents them from continuing the trip, they will be required to return to their home country at their own expense – however, the Organizer shall provide all necessary assistance in this regard. In such a case, the Participant shall not be entitled to a refund of the costs of participating in the Tourist Event.
9. The Participant is obliged to comply with all guidelines and organizational instructions provided by the Organizer’s representatives, necessary for the implementation of the Tourist Event program, in particular those concerning transport to/from the destination, stay at the accommodation, as well as the place and time of gatherings.

 

§ 6 RIGHTS AND OBLIGATIONS OF THE ORGANIZER

1. The Organizer is obliged to conduct the Tourist Event in accordance with the Agreement.
2. Prior to concluding the Agreement, the Participant shall receive from the Organizer, in documentary form, all parameters concerning the tourist services and all other information necessary to participate in the Tourist Event.
3. The Organizer shall provide the Participant with all necessary documents and permits (including confirmations, tickets, vouchers) required for the proper conduct of the Tourist Event before or during its duration. Alternatively, prior to the start of the Tourist Event, the Participant shall be informed and assisted in obtaining such documents (e.g., tourist visas – if required).
4. The Participant shall receive from the Organizer all necessary information regarding current document requirements (passport, ID card, visa) in the country where the Tourist Event takes place. Alternatively, prior to the start of the Tourist Event, the Participant shall be informed and assisted in obtaining such documents.
5. The Participant shall receive from the Organizer all necessary information regarding current health and sanitary regulations in the country where the Tourist Event takes place.
6. A Participant who finds themselves in a difficult situation shall receive necessary and immediate assistance from the Organizer.
7. If the difficult situation of the Participant occurred due to the Participant’s fault, the Organizer shall have the right to claim appropriate compensation from the Participant for the assistance provided. Such compensation may not exceed the actual costs incurred by the Organizer.
8. The Organizer shall not be liable for changes in dates, cancellations of reservations, or services that are part of the Tourist Event, which are independent of the Organizer. In such cases, costs incurred by the Participant shall be promptly refunded, or the Participant shall have the possibility to transfer them to a new date of the Tourist Event.
9. The Organizer shall not be liable for situations related to flights to the Tourist Event, such as cancellations, changes in flight schedules, or delays, as a result of which the Participant cannot participate in the Tourist Event.
10. The Organizer shall not be liable for the Participant’s inability to appear at the location of the Tourist Event due to health reasons.
11. The Organizer shall not be liable for the Participant’s behavior during the Tourist Event and its consequences (such as intoxication, possession of alcohol/drugs, etc.) or violations of the law of the location where the event takes place, and shall not bear any costs arising therefrom.
12. The Organizer has the right to refuse the Participant’s admission to the Tourist Event before its commencement if it is determined that the Participant arrived at the meeting point under the influence of alcohol, drugs, or other intoxicating substances, and their participation creates or may create a risk to the conduct of the Tourist Event. In such a case, no refund of the Tourist Event cost shall be granted.
13. The Organizer shall not be liable for any damage to property or persons incurred by the Participant during the Tourist Event or while using accommodation.
14. The Organizer does not cover the costs of tests, vaccinations, examinations, and other procedures imposed by state authorities relevant to the Tourist Event, which are independent of the Organizer. Any such costs shall be borne by the Participant.
15. The Organizer shall not be liable for any infectious disease contracted by the Participant during the Tourist Event, in particular from other Participants. The Organizer shall not be obliged to pay compensation or redress in such cases, including covering costs of transport, quarantine, examinations, treatment, changes in stay duration in another country/location, refund of the Tourist Event price, etc.
16. The Organizer shall not be liable for the Participant’s inability to participate in the Tourist Event if they fail to comply with sanitary requirements during its duration, including refusal to undergo sanitary procedures or bearing related costs.
17. The Participant shall be entitled to compensation or redress for damages or injuries suffered due to non-compliance in the conduct of the Tourist Event with the concluded Agreement. The Organizer shall promptly pay compensation or redress.
18. Compensation or redress for non-compliance with the Agreement shall not be granted if the Organizer proves that:a) the Participant is at fault for the non-compliance;
    b) a third party unrelated to the conduct of the Tourist Event is at fault for the non-compliance, and the non-compliance could not have been foreseen or avoided;
    c) the non-compliance was caused by unavoidable and extraordinary circumstances.

1. The Organizer further states that such compensation or redress may amount to a maximum of twice the total price of the Tourist Event, provided that it does not concern personal injury or damage caused intentionally or as a result of negligence.

 

§ 7 PROCESS OF CONCLUDING THE AGREEMENT

1. Information about available variants and parameters of trips in the Service constitutes an invitation to conclude an Agreement within the meaning of Article 71 of the Civil Code.
2. To reserve a place within the selected Tourist Event and subsequently participate in it (conclusion of the Agreement), the Participant is obliged to pay a deposit in the amount indicated in the email sent by the Organizer after selecting a specific Tourist Event, to the Organizer’s account, and to provide their personal data and other necessary information required by the Organizer (including data of persons also being registered as Participants for whom they bear responsibility – if applicable).
3. By making a reservation, the Participant does so also on behalf of all persons listed in the form (if any). They assume responsibility for paying the full amount and for informing these persons of all details regarding the reservation terms and related obligations. The Participant authorizes all adult persons listed in the reservation to perform all actions related to the Agreement and the Tourist Event, including withdrawal and acceptance of any refunds due.
4. The moment of establishing the contractual relationship shall be considered the moment of crediting funds to the Organizer’s bank account and occurs automatically.
5. The Organizer shall not be responsible for the possibility of the Participant taking part in the Tourist Event if the Participant independently purchases transport tickets (air, bus, train) before receiving a reservation confirmation from the Organizer.
6. The cost of the Tourist Event includes all fees and taxes. This applies to all registered Participants. The Participant shall be informed in advance of any additional fees before concluding the Agreement.
7. The Organizer reserves the right to change the total cost of the Tourist Event as well as the cost of individual components in the following cases:

1. a) changes in the amount of taxes or local fees independent of the Organizer, including tourist taxes and airport fees;
2. b) changes in exchange rates significantly affecting the costs of organizing a specific Tourist Event;
3. c) changes in fuel costs that affect passenger transport prices.
4. In the event of a change in the cost of the Tourist Event, the Organizer shall promptly notify the Participant in documentary form of the price change, along with justification for the increase and the method of its calculation, no later than 21 days before the start of the Tourist Event. In the absence of acceptance of the new terms, the Participant has the right to withdraw from the Agreement with a refund of the amounts paid.
5. If the price of the Tourist Event was quoted in a currency other than the Polish zloty (PLN), the Organizer reserves the right to convert the price of the Tourist Event into PLN according to the current exchange rate published by the National Bank of Poland (NBP) on the date of the Agreement, if deemed appropriate. The Participant shall be informed of the final amount to be paid in PLN based on the currency conversion. Costs related to the currency conversion and any exchange rate differences shall be borne by the Participant.
6. Prices of Tourist Events are determined based on applicable prices, fees, tariffs, and exchange rates. The price of the Tourist Event does not include the costs of obtaining a passport, tourist visas, vaccinations, laboratory or medical tests, or additional insurance. Responsibility for obtaining these (including covering costs) rests with the Participant.
7. A Participant making a purchase as an entrepreneur is obliged to provide a NIP number when concluding the Agreement; otherwise, it shall be assumed that the purchase is made as a Consumer.
8. The assessment of whether a Client who is an entrepreneur registered in the CEIDG has the status of an Entrepreneur with consumer rights is made by the Organizer on a case-by-case basis and based on any statements made by the Client during the process of concluding the Agreement.

§ 8 GROUP TRIPS

1. Within the Service, the Participant has the possibility to purchase and conclude an Agreement for a group trip, on a date specified by the Organizer and under parameters indicated by the Organizer.
2. The process of purchasing and concluding an Agreement for such a trip is identical to that for other trips, with the difference that after completing the registration form, the Organizer shall confirm the availability and possibility of participation in such a trip by the Participant. Upon receiving such confirmation electronically, the Participant may pay for the trip and thus conclude the Agreement in this regard.

§ 9 PRICES AND METHODS OF PAYMENT

1. Each price provided within the Service is binding at the time the Participant concludes the Agreement. Prices displayed in the Service include VAT (i.e., they are gross prices). The price may include an individually applied discount or rebate assigned to the Participant in an automated manner – information regarding this is provided before the conclusion of the Agreement.
2. The Organizer provides the Participant with the following methods of payment:
   a) Traditional bank transfer;
   b) Electronic payments and card payments via the service: \[PAYMENT GATEWAY DETAILS]

§ 10 COMPLAINTS

1. The Organizer is responsible for the proper performance of tourist services in accordance with the concluded Agreement. In the event of non-performance or improper performance of tourist services, the Organizer shall be liable in accordance with the provisions of the Tourism Act and under the Civil Code.
2. The Organizer undertakes to provide all assistance to the Participant who finds themselves in a difficult situation, including providing information regarding health care, local authorities, and consular assistance, as well as enabling the use of remote communication means and providing any necessary replacement services.
3. The Organizer may charge a fee for the assistance provided only if the Participant’s difficult situation results from their intentional action or gross negligence. If the difficult situation results from intentional action or gross negligence of the Participant, the Organizer may claim a fee for the assistance provided, provided that such fee does not exceed the actual costs incurred by the Organizer.
4. In the event that the Participant identifies a Non-Conformity in the service provided by the Organizer, they have the right to submit a complaint, unless the Organizer proves that:a) the Participant is at fault for the non-conformity;
   b) a third party unrelated to the performance of tourist services covered by the Agreement is at fault, and the non-conformity could not have been foreseen or avoided;
   c) the non-conformity was caused by force majeure.

1. If the Participant identifies a non-conformity during the Tourist Event, they are obliged to immediately inform the Organizer or their representative present during the Event. The Organizer should be notified electronically via the Organizer’s email address or by telephone.
2. The complaint should include the name and contact details of the Participant submitting the complaint, as well as an indication of the Non-Conformity and the Participant’s demands regarding the manner of complaint resolution.
3. A complaint may also be submitted within 30 days of returning from the Tourist Event.
4. The Organizer undertakes to review the complaint within 14 days and inform the Participant of the outcome. In the event the complaint is upheld, the Organizer shall present the Participant with a proposal for compensation, including a refund of amounts paid.
5. In the event of a dispute between the Store and the Client regarding the validity of a refusal to accept a complaint, a Client who is a Consumer shall have the right to use out-of-court methods of complaint resolution and claim enforcement. The Client may use mediation or arbitration by submitting to the relevant institution an appropriate form – a request for mediation or a request for arbitration. A list of example institutions with contact details is available at www.uokik.gov.pl. Such a right does not apply to an Entrepreneur with consumer rights.

§ 11 RIGHT OF WITHDRAWAL FROM THE AGREEMENT

1. The Participant is not entitled to a 14-day withdrawal period resulting from the rights granted to them as a Consumer. Withdrawal is not available pursuant to Art. 38(1) and (12) of the Consumer Rights Act, as the agreement concluded with the Organizer concerns the provision of services in the areas of accommodation other than for residential purposes, transport of goods, car rental, catering, services related to recreation, entertainment, sports, or cultural events, if the agreement specifies the day or period of service provision.
2. The Organizer may consent to withdrawal from the Agreement only in cases described in this paragraph.

1. If, before the commencement of the Tourist Event, the Organizer is forced, for reasons beyond its control, to change essential terms of the Agreement with the Participant, the Organizer shall immediately notify the Participant. In such a case, the Participant shall promptly inform the Organizer whether they:

1. a) accept the proposed change to the Agreement, or
2. b) withdraw from the Agreement with an immediate refund of all payments made.

1. Notification of withdrawal or acceptance of modified Agreement terms must be provided to the Organizer within 3 days of receiving information regarding the changes, but no later than 24 hours before the start of the Tourist Event.
2. Modifications to the reservation are possible up to 7 business days before the start of the Tourist Event. Such changes may result in an increase in the price of the Tourist Event.
3. All modifications to the Agreement must be submitted in writing or electronically to the Organizer’s address.
4. The Organizer reserves the right to withdraw from the Agreement up to the commencement of the Tourist Event, or the services, if their performance is impeded or dangerous due to reasons beyond the Organizer’s control. The Organizer is entitled to withdraw from the Agreement in the event of force majeure, natural disasters, war, etc. In such cases, the Participant shall receive a full refund of the amount paid.
5. The Organizer notes that it does not specialize in organizing trips for persons with disabilities or other special needs but makes every effort to accommodate any special requirements of Participants. In such cases, these requirements must be communicated to the Organizer by the Participant at the time of booking. The Organizer reserves the right to cancel the reservation or refuse to consider a complaint if not informed of the Participant’s special needs before booking.
6. The Participant may withdraw from the Agreement at any time before the day of the Tourist Event. Notification of withdrawal must be in document form. In such cases, the Participant is obliged to pay the Organizer a withdrawal fee calculated as follows:a) 60% of the paid amount for withdrawal up to 30 days before the start of the Tourist Event,
   b) 75% of the paid amount for withdrawal 30–14 days before the start of the Tourist Event,
   c) 85% of the paid amount for withdrawal 14–8 days before the start of the Tourist Event,
   d) 100% of the paid amount for withdrawal less than 8 days before the start of the Tourist Event.

 

§ 12 PERSONAL DATA PROTECTION

Provisions regarding the protection of Participants’ personal data by the Organizer are set out in the Privacy and Cookies Policy available on the Service’s website.

§ 13 COPYRIGHTS

The Terms and Conditions and all content on the Service, including images and descriptions, are subject to copyright under the Act of 4 February 1994 on Copyright and Related Rights and are legally protected. Any copying, reproduction, distribution, or adaptation, in whole or in part, by any means, devices, or techniques, without the written consent of the Organizer, is prohibited.

§ 14 FINAL PROVISIONS

1. A VAT invoice or other appropriate accounting document in accordance with applicable tax regulations shall be issued for each concluded Agreement. Such document is provided electronically together with the Agreement to the email address provided by the Client. Acceptance of the Terms and Conditions constitutes consent to the electronic delivery of invoices and other accounting documents.
2. Polish law shall apply. Any disputes arising between the Participant and the Organizer shall be resolved by the court competent for the Organizer’s registered office, with the proviso that in relation to Consumers, such disputes shall be heard by the court competent under civil procedure rules.
3. These Terms and Conditions are subject to Polish law and shall be interpreted in accordance with it. They do not limit any consumer rights that may be granted under mandatory provisions of the law of any country.
4. The Organizer reserves the right to amend the Terms and Conditions. Participants shall be notified of any changes by email within 14 days. Changes shall take effect 14 days after notification. Agreements concluded before the effective date of changes shall be executed based on the provisions in force on the date of conclusion.